![]() Buyers may be responsible for return shipping which will be deducted from their refund. Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt, packing slip or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, factory sealed product must be returned factory sealed. On prepaid pre-orders, you have 14 days after placing your order to request a cancelation which may be subjected to restocking fees (see below). Please wait for approval from our customer service team before sending back any merchandise.We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you feel this applies to a card you have purchased, email within 3 days of delivery to resolve the issue via exchange or refund. The only exception to this policy is if you have received a card in a condition inconsistent with the guidelines of our Grading Policy. If you need help finding the contact information for the manufacturer, you may call or email Sword and Board and we will be happy to assist you.ĭue to the fluidity of the collectible gaming market, we are unable to accept returns on singles, including Magic: The Gathering and Star Wars Destiny. If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. The restocking fee is waived if store credit is elected as the refund method. All returns are subject to a 15% restocking fee. Sword and Board does not cover shipping costs on returns. Sword and Board will accept returns on all unopened products within 2 weeks of delivery. Please email for approval before sending back merchandise.
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